SHIPPING

All jewelry is sent through USPS first class mail.  Insurance can be added upon request for orders exceeding $100. Please expect at least 5 days to process your order.  You will receive your order within 2 weeks of your order date, although I always strive for sooner! Please email me regarding expedited shipping options!  Only items on the "ready to ship" page can be guaranteed expedited 2 day shipping.

RETURN POLICY

If you wish to return an item for some reason, you may receive 100% store credit within 20 days of purchasing.  After 20 days, 50% store credit will be given.  All returns must be unworn and in the same condition as it was received.  Additional shipping will not be included in the store credit.  
There are no returns available for custom work.

When returning items, please resend them in their original packaging with a note explaining the reason for return.  Shipping insurance is suggested as we are not responsible for items lost en route.

Please email michellelattner@gmail.com to receive a return authorization and for further instructions.

REPAIRS & REPLACEMENTS

Each piece is handmade with love, attention, and sound craftsmanship.  However, metal is malleable and bends out of shape with natural wear over time.  Should a piece break or bend too far out of shape, I can fix it for you.  Please send any broken pieces or pairs with the rest of the item.  Email michellelattner@gmail.com for further instructions with a picture of your piece. 

Should you lose an earring from a set, it can be replaced!  However, since each piece is one of a kind, I will need the single earring in order to match it.  Please email michellelattner@gmail.com for shipping information.  This service is offered at 60% of the current item price, plus shipping.

Although I love being your go-to jeweler, I *usually* will not repair any jewelry that is not originally handmade by me.